Deceptive Patterns
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Boston Globe: Hard to Cancel Subscription.

Author
Gray et al.
Date
24 Apr 2016
Publisher
UXP2 Lab

“The user must go to the FAQ to find out how to cancel an account, which requires calling the Boston Globe by phone.”

The Boston Globe was catalogued by the UXP2 Lab over the process for cancelling a subscription. According to the entry, a user must go to the FAQ to find out how to cancel an account, which then requires telephoning the Boston Globe.