Deceptive Patterns
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Cybrary.com: Difficult subscription cancellation

Author
Dark Patterns Tip Line
Date
13 Feb 2023

“Made it difficult to cancel subscription. Cancelling a subscription required navigating multiple hoops, and filling out a form with a ton of required fields to cancel. The website then guilt-trips you several times over.”

Cybrary.com was reported to the Deceptive Design Tip Line over its subscription cancellation process. According to the report, cancelling requires navigating multiple hoops and completing a form with a large number of required fields, and the website guilt-trips the user several times during the process.