Deceptive Patterns
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Govia Thameslink Railway: Hard to Find Unsubscribe.

Author
Gray et al.
Date
1 Aug 2017
Publisher
UXP2 Lab

“Unsubscribe link is the same font and colour as the rest of the text, all of which is low-profile, low-contrast text to appear as unimportant on the bottom of the email.”

Govia Thameslink Railway was catalogued by the UXP2 Lab over a hard-to-find unsubscribe link in its emails. According to the entry, the unsubscribe link uses the same font and colour as the surrounding text — all of it low-profile, low-contrast text placed at the bottom of the email so as to appear unimportant.