The Metropolitan Transportation Commission’s Clipper Card website was reported to the Deceptive Design Tip Line over instructions for cancelling auto-reload. According to the report, the website tells users to log in, find their card, and select “Manage Auto-Reload” from the More Options menu, after which the auto-reload is said to be cancelled. The reporter said that, after opening the More Options menu, no “Manage Auto-Reload” option was visible, and that cancellation could not be found anywhere on the page.
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Metropolitan Transportation Commision: Clipper Card website provides wrong instructions to cancel auto-reload.
“Clipper Card website does not provide a way to cancel auto-reload. Website has these instructions: “Log in to your Clipper account. Find your card and select Manage Auto-Reload from the More Options menu. Your Auto-Reload is now cancelled.” But after clicking on the More Options menu, I don’t see the “Manage Auto-Reload” option. Also cannot find anywhere to cancel on the page.”