Starz was reported to the Deceptive Design Tip Line over its cancellation process. According to the report, unsubscribing is advertised as easy to do online, but in practice proves impossible: the unsubscribe button leads to a blank screen that gives the impression it may have worked, yet the reporter continues to be charged. The report adds that calling the provided phone number did not resolve the matter, as the person who answered could not unsubscribe them and would only pass the request on to the company.
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Starz: Unsubscribing is impossible despite being advertised as easy
“Unsubscribing is advertised as easy to do online, yet it is impossible. The unsubscribe button leads to a blank screen, giving the impression that perhaps it worked. But it definitely does not and I am continually charged. I called the provided phone number, but the person who answered cannot unsubscribe me, they just send my “request” to the company. The link shows how it is supposed to work, the screenshot shows how it does not work.”