Deceptive Patterns
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Verizon: Difficulty canceling service without calling

Author
Dark Patterns Tip Line
Date
18 Oct 2023

“Unable to stop Verizon account unless I called them, and the process took a long time.”

Verizon was reported to the Deceptive Design Tip Line over difficulty cancelling service. According to the report, the customer was unable to stop their Verizon account without calling the company, and the process took a long time.